Fans of the popular YouTube content creator MrBeast (real name Jimmy Donaldson) who paid for an “immersive” experience in Las Vegas are demanding their money back, saying they didn’t get anything close to what was advertised.
The event at Resorts World Las Vegas was advertised as an “immersive” and “unforgettable.” It was supposed to include exclusive games, a MrBeast-themed menu, and mystery bags filled with limited-edition merchandise. There was also supposed to be at least one bag containing a $10,000 gift voucher.
All of these details were meant to justify the $1,000 per-ticket price tag for the three-day event, which took place from April 13 to April 15.
“It should have been like mini-games, meet and greets, photo ops, special drinks, and things,” participant Theresa Metta told Vegas-based outlet 8NewsNow. “Unfortunately, we didn’t get any of that.”
“I was told to wait in my room for two days for a package to come, so I legit spent two days in my room for a package to come, and it was a box of chocolates,” she continued.
“They said there would be mystery bags or boxes, and that one person would win $10,000, and then there would be a limited edition merchandise inside the boxes,” another guest, Jamie Yacksyzn, told People.
“They also said the contents of the boxes are secret and not to be found out until you get the box,” she added. “So it alluded to the fact that there was going to be more special surprises in the box, and that there would be immersive experiences throughout the hotel floor and restaurants and activations.”
Yacksyzn continued, “I had seen things about the experience reported on MrBeast pages. Knowing how MrBeast is, and he does secret surprises and things, the hotel had also mentioned that it would be aligned with MrBeast’s reputation for being generous and his generosity.”
One guest posted a complaint on X with similar gripes about the lack of “experience” and the special merchandise being nothing more than “leftover shirts that cost $9.”
This prompted Donaldson to reply from the MrBeast X account, saying, “Hey! This definitely isn’t the experience we hoped they’d deliver. My team’s already on it–I’d love to personally make it up to you and anyone else by inviting everybody affected to tour my actual studio! Can’t wait to meet you all and my team is reaching out to everyone :D.”
Resorts World took responsibility for the ordeal, admitting that “expectations were not met during the MrBeast experience.” The hotel said in an email that customers would be refunded in the next three to five days.
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Fans of the popular YouTube content creator MrBeast (real name Jimmy Donaldson) who paid for an “immersive” experience in Las Vegas are demanding their money back, saying they didn’t get anything close to what was advertised.
The event at Resorts World Las Vegas was advertised as an “immersive” and “unforgettable.” It was supposed to include exclusive games, a MrBeast-themed menu, and mystery bags filled with limited-edition merchandise. There was also supposed to be at least one bag containing a $10,000 gift voucher.
All of these details were meant to justify the $1,000 per-ticket price tag for the three-day event, which took place from April 13 to April 15.
“It should have been like mini-games, meet and greets, photo ops, special drinks, and things,” participant Theresa Metta told Vegas-based outlet 8NewsNow. “Unfortunately, we didn’t get any of that.”
“I was told to wait in my room for two days for a package to come, so I legit spent two days in my room for a package to come, and it was a box of chocolates,” she continued.
“They said there would be mystery bags or boxes, and that one person would win $10,000, and then there would be a limited edition merchandise inside the boxes,” another guest, Jamie Yacksyzn, told People.
“They also said the contents of the boxes are secret and not to be found out until you get the box,” she added. “So it alluded to the fact that there was going to be more special surprises in the box, and that there would be immersive experiences throughout the hotel floor and restaurants and activations.”
Yacksyzn continued, “I had seen things about the experience reported on MrBeast pages. Knowing how MrBeast is, and he does secret surprises and things, the hotel had also mentioned that it would be aligned with MrBeast’s reputation for being generous and his generosity.”
One guest posted a complaint on X with similar gripes about the lack of “experience” and the special merchandise being nothing more than “leftover shirts that cost $9.”
This prompted Donaldson to reply from the MrBeast X account, saying, “Hey! This definitely isn’t the experience we hoped they’d deliver. My team’s already on it–I’d love to personally make it up to you and anyone else by inviting everybody affected to tour my actual studio! Can’t wait to meet you all and my team is reaching out to everyone :D.”
Resorts World took responsibility for the ordeal, admitting that “expectations were not met during the MrBeast experience.” The hotel said in an email that customers would be refunded in the next three to five days.
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